1 Day Response time on all referrals
CQC Registered & regulated provider
Free No-obligation initial assessment

About Our Referrals

Referring Someone for Care & Support

We welcome referrals from professionals across health and social care, as well as from individuals and families seeking care for themselves or a loved one. Our referral process is straightforward, confidential, and designed to get the right support in place as quickly as possible.

Once a referral is received, our experienced team will review it promptly and make contact to discuss next steps, carry out an initial needs assessment, and agree a plan of support — all at no obligation.

We Accept Referrals From

Professionals & Local Authorities Social workers, care managers, NHS staff, GPs, hospital discharge teams
Individuals & Families Individuals enquiring for themselves, or family members enquiring on behalf of a loved one

The Process

How the Referral Process Works

From submitting your referral to having the right care in place — here's what to expect at every stage.

01

Submit the Referral Form

Complete our secure online referral form. It takes around 10 minutes and guides you through all the information we need to get started.

02

We Review & Respond

Our team reviews every referral and will contact you within 1 working day to discuss the person's needs and confirm next steps.

03

Needs Assessment

We carry out a thorough, no-obligation assessment to understand the individual's goals, preferences and requirements in full.

04

Care Begins

We match the individual with the right team, agree a care plan, and put the right support in place — working in partnership with everyone involved.

Ready to Refer?

Make a Referral Today

Our secure online referral form takes around 10 minutes to complete. You'll receive an immediate confirmation with a unique reference number, and we'll be in touch within 1 working day.

Make a Referral Contact Us First

What to Expect

Our Commitment to You

From the moment you submit a referral, you'll receive a professional and compassionate response. Here's what you can expect throughout the process.

  • An immediate automated confirmation email with your reference number
  • A response from our team within 1 working day
  • A thorough, person-centred needs assessment at no obligation
  • Clear, honest communication at every stage
  • A named point of contact throughout the process
  • Full confidentiality and GDPR compliance at all times
  • Involvement of the individual and their family in all decisions

Frequently Asked Questions

Anyone can make a referral. We accept referrals from local authority social workers, NHS professionals, GPs, hospital discharge teams, as well as individuals enquiring for themselves and family members or friends enquiring on behalf of a loved one.
We aim to respond to all referrals within 1 working day. For urgent or emergency referrals, we prioritise these and will make contact as soon as possible. If your situation is an emergency, please indicate this clearly in the form.
For a professional referral you'll need basic details about the person needing care, their address, a description of their care needs, and funding information if known. For a family or individual referral, we just need basic contact details and a brief description of the support needed — our team will guide you through the rest.
Yes. All information submitted through the referral form is held securely in accordance with GDPR and our Privacy Policy. Information is only used to process and respond to your referral and is not shared with third parties without consent.
You'll receive an immediate confirmation email with a unique reference number. Our team will review the referral and contact you within 1 working day to discuss next steps, carry out an initial assessment, and agree a plan of support.
Absolutely. Select "Not Sure — Needs Assessment" on the referral form and our team will carry out a no-obligation needs assessment to identify the most appropriate service. We're here to help you find the right support.